Policies & Warranty

Mist Works Limited Warranty

Mist Works hereby warrants, subject to the conditions set forth below, that it will either repair or replace, at its option, the product if it proves to be defective by reason of improper workmanship or materials within the limited warranty.
Scope of Warranty: All Mist Works systems are warranted against defects in workmanship and materials. Mist Works does not warranty components due to normal wear, including pump seals, valve seals, nozzles and mist rings, pulley belts, filter elements, and additional other items that may not be listed.

Repairs outside the scope of the warranty: problems with Mist Works products can be due to improper maintenance, faulty installation, inappropriate additions or modifications to the system, or other problems not due to defects in Mist Works workmanship or materials. If the Mist Works Service Center determines that the problem with the product is not due to defects in workmanship or materials, the customer will be responsible for the cost of any necessary repairs and any freight expense to return the product to the customer.

Warranty Period: Mist Works “Gulf Breeze",“Bay Breeze,” and “Penny Pincher / RCD Models” model pumps are warranted for parts only for a period of six (6) months from the date of sale. Sports Mist portable fans, Mist 2 Go portables, high-pressure and mid-pressure pumps, all 18BVSS, 24BVSS, and 24B1SS are warranted for parts only for a period of one (1) year from the date of sale. Fan warranty is limited to motor, bearings, and blade for a period of 12 months from the date of sale. All “EXD”, PhD” or “WAVE” model pump heads, motors, pressure switches, and solenoid valves are warranted for a period of 24 months (12 months for systems running chemicals) from date of sale, parts, and in-house labor 1st year, parts only (2nd year). All warranty claims must be submitted to the Mist Works Service Center prior to the expiration of the warranty period. Any warranty service requested for onsite (not returning product to Mist Works service center) will be billed for service call and labor according to the above referenced time period.

Warranty Validation: The warranty is activated automatically when the product is delivered to the customer.

Procedure to Receive Warranty Service: To return Mist Works products for warranty service, call Mist Works at 850-203-1998 for a Return Authorization Number. Customers should then properly pack and secure all products to a pallet or in a secure box and ship prepaid (we recommend insured as well) to Mist Works. An explanation of the defect or problem; a description of the way in which the Mist Works product is used; the customer’s name, address, and telephone number; and the pump model number. The return authorization number must be noted on the outside of the shipment.

Repairs by Others than Mist Works: Mist Works must provide prior approval for any repairs done outside the Mist Works Service Center, or the Mist Works Warranty will be void. Repairs or Replacement within the Scope of the Warranty: If a Mist Works product is defective due to Mist Works workmanship or materials and the defect occurs during the warranty period, then Mist Works will either repair or replace the product at Mist Works’ discretion. If the defect is not due to Mist Works workmanship or materials, the customer will be responsible for bench time for analyzing the product and repairs, including labor and parts if the customer wishes the product to be repaired.

Product Specification: All product specifications, applications, and other information provided in Mist Works’ publications are subject to change without notice and should be confirmed with Mist Works prior to ordering.

WHAT IS NOT COVERED UNDER WARRANTY

Defects due to alteration of product, abuse, damage by misuse or abuse, physical damage, ordinary wear, usage with anything other than potable water source, modifications, and alterations by the customer, or failure to follow usage instructions. Damages by acts of God or disasters are not covered. Product that has not been properly maintained per recommendation by Mist Works Maintenance & Winterization guide (i.e., oil changes every 500 hours, emptying out filter canisters to avoid freezing, changing filters, running fluids other than water through the system, etc.) are not covered.

Damages to property or economic loss beyond the purchase price of our products.

Mist Works is not responsible for the removal and shipping of the system to the service center, the re-installation of the system upon its return to the customer, or any incidental or consequential damages resulting from the defect, removal, re-installation, or shipment of the product.